Managing International Business on a Budget with Remote Phone Services

Gone are the days when only big market players could think of overseas expansions and international operations. In these modern times marked by technological evolution, even solo entrepreneurs, start-ups and small businesses start their operations with a global approach in mind. What is the driving force behind this change? The answer undoubtedly lies in the improved networking and connectivity brought to us by the internet, cloud-base services, and exponential growth of mobile phones. Another decisive factor that can contributed immensely toward the increasing global outreach of businesses is the symbiotic relationship between cloud computing and telecommunication, which has led to creation of hosted telephony services. Here is how these services can play a key role in helping you secure an international presence on a budget:

Ease of Operations

The first and foremost advantage of a hosted telecommunication system is that, unlike its traditional counterpart, it is housed at a different location, making it easy operate and handle. Instead of having to focus on the maintenance and upkeep of the telecommunication network, you and your employees just need to learn how to handle different features of the telecommunication system such as making and receiving calls, retrieving messages, and forwarding calls. This not just simplifies everyday operations but also eliminates the need for having a technical support staff, thereby giving business owners more scope to channelize funds toward development and marketing their products and services.

Access to International Numbers

Hosted telephony services offered by key players like VoiceRules bring to you the benefit of having access to international telephone numbers anywhere in the world. The inbound call to this international number is routed to an intelligent call management platform, which directs it to wherever you wish and in whatever country you may be in. However, an international customer calling this number gets a sense that they are dialling a local number in their area. This allows you to create the impression of having an international presence without having to set up shop or office in different locations.

Multi-site Operations

A great deal of business ventures today operate outside the realm of a traditional office, with employees scattered at different locations across the globe. Hosted telephony is the perfect solution for such organisational set-ups, as the multi-site feature allows for a single system to be accessed, operated and monitored from multiple locations. You can take your operations international on a budget in the true sense with this facility, as you pay for one hosted system that can be accessed by your employees or business partners in different cities, regions and countries.

Self-Service

Now that modern day platforms are built  around the user, means that set-up, management and monitoring can easily be maintained in-house and without the need for technical experience. Platforms such as VoiceRules put the power back into the hands of the business which means that a whole fully functional and international telephone network can be set-up in a matter of minutes, meaning that your business could in effect have a presence in 1000’s of cities in no time at all.

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How Can a Virtual Phone System Help My Business?

A virtual phone system is one that accords you the most high-end features in the world of telecommunication by tapping on the benefits of an internet-based cloud system. This system works particularly well for entrepreneurs, new startups and small businesses. Virtual phone set-ups are designed to streamline your telephony requirements in a cost-effective manner. One of the key features offered by VoiceRules, a prominent player in the field of cloud-based telephony, is the facility to access an international number anywhere in the world that your customers can use to reach you. Here’s how having a virtual phone number can help your business grow:

Cost-effectiveness

One of the biggest advantages of virtual phone numbers hosted on a cloud is the cost effectiveness it brings to business operations, which a big draw for small businesses and entrepreneurs working with limited financial resources. You can now reach out to wider customer base globally without investing a hefty sum in putting together traditional telecommunication paraphernalia, setting up offices or employing local staff.

Freedom of Mobility

The concept of virtual phone numbers goes a long way in providing entrepreneurs freedom from traditional workplace. With a virtual international number, you can carry your office with you on the go. This works particularly well for businesses that entail extensive travel or enterprises with employees scattered in different locations. If you are a Digital Nomad or are working on your latest startup business, being able to move around at your leisure whilst working is part of todays lifestyles, not only for business owners but also for their teams.

Greater Credibility

Having an international number increases your business’ credibility for a global audience, as they perceive you to have a local presence in their country or region. The international number used for your business appears to be a local number to customers dialling you. Though the call is routed to you or your team based at any location, they get a sense they are talking to someone local. The same applies to outbound calls as well. After all, receiving a call from a number that seems to be local is a lot more reassuring than an overseas call from an unrecognised area code, and is more likely to be answered.

Scope for Scalability

International numbers can be acquired for a low flat monthly rate calculated as per your business requirements. Footing a low monthly bill allows you to receive multiple inbound calls, while outbound calls are charged at lower than standard international rates. This clearly defined system offers a lot of scope for scalability, allowing you to expand your telecommunication network to support your growing business by simply upgrading to a higher package or cut down on redundant services by downsizing.

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Tips on Managing Customers Calls Through Local IVR Setup

The interactive voice response, commonly referred to as IVR, has emerged as a critical element in successfully dispensing inbound business calls. Not only does IVR play a key role in balancing out the load of inbound calls to a call centre but also emerges as a company’s introductory ‘voice’ to a customer. In that respect, the quality of IVR applications can significantly impact the nature of customer relations you harness over time.

Think about the times, when you called a company’s customer care number only to be greeted by a long-winding string of prompts and ever longer waiting periods before being connected to a customer care representative. Frustration, anger, irritation are some of the common emotions such experiences evoke.

Now that you are running a business enterprise of your own, you must focus on eliminating these unwanted elements from your automated communication process. The answer to this lies in the customer-friendly IVR systems offered by VoiceRules, with focus on tailoring the automated communication process to suit the customers’ requirements. The most important factor here is routing all inbound call to the right agents with minimal time lapse.

Here are some tips on managing international customers through local IVR setup:

National/Local Contact Number

By setting up a local number in whichever country or city your customers are based, not only saves your customers cost when wishing to contact your business, but also portrays a local presence and builds trust. Setting up a local number globally for your business is no longer an expensive option and can be done so in a matter of minutes.

Keep it Concise

Keep the IVR prompts as brisk and concise as possible. Putting your customers through a long-winding process of selecting options and processes is never a good idea. Invest some time in quality research in order to envisage what your customers may really need to get in touch with you for, and customize your IVR response to cater to those needs. Of course, you can’t pre-empt every customer’s unique requirement but have the broad groundwork covered as far as possible.

Use Your Language Carefully

If you are catering to a global audience, the choice of language is a big consideration to bear in mind while having your IVR prompts designed. Using English as the primary language in your IVR prompt is your safest bet in this scenario, as it the most widely spoken and understood language across the globe. Being able to also easily select local languages to greet your customers is also something to consider, and is easily managed with little or no prior experience.

Route calls to skilled members of your team

Using an IVR gives you options. It gives you the power to manage inbound calls and also manage the delivery of outbound calls to any of your team members. These individuals could be office based on working from anywhere.

Being able to be flexible in these scenarios means that you are in control of how you service the person who is calling your business. Controlling what member of your team deals with certain calls means you can provide a more direct support mechanism to your callers when needed.

 

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Click to Call – What is it and how can it help my business?

Click to Call, also known as click to dial or click for talk, is one of the latest marketing strategies where a VoIP setup can be used to convert incoming web traffic into a voice call. The Click to Call services offered by hosted telephonic service providers such as VoiceRules allows for instant connectivity in real time. The phone numbers of a company are displayed as hyperlinks on an advertisement, webpage or even an email, and potential customers can initiate a call by simply clicking on the hyperlink. The Click-to-Call service can be used through any advanced smartphone or computer with internet access. VoiceRules’ Click-to-Call services can be availed for a nominal monthly fee. Here is how your business can benefit from Click to Call:

Optimizing Online Sales Opportunities

By giving your website visitors a quick and easy means to reach out to you through the Click to Call option, you can truly optimize online sales opportunities. In addition to this, the ability to reach out to you instantly, helps build the buyers’ faith in your service. Since they know they can reach out to you by simple click of a button, if need be, the risk of abandoned sales and visitor bounce rate is reduced considerably.

Improved marketing effectiveness

The ultimate aim of putting your services out there in the online realm is to reach out to a wider base of potential customers. The data gathered through Click to Call helps you understand your customer base better, thereby giving you the advantage of posturing your marketing strategy to meet those needs. What makes them click to call you? What is nature of enquiries like? Which products of services prompt most number of calls? An analysis of these trends can help you market yourself more effectively.

Boosting Customer Relations

A Henley Centre study says a whopping 65 percent of consumers are likely to stick to a company that seems to care about its customers, even if its competitors are offering better financial deals. The Click to Call button holds the key to boosting customer relationships. First of all, with a hosted telephone network, such as those offered by VoiceRules, you can be available to respond to customers reaching out to you through Click-to-Call services round the clock, as you have a working telecommunication network that works on the go. This also accords the customers an upper hand, as they can reach out to you at their own convenience and with minimal time lapse. This makes for a seamless interaction between you and your customers, thereby demonstrating a positive approach toward customer responsiveness.

Why Voice Analytics are Important for Your Business

In modern businesses, proactive marketing plays a critical role in steering the growth graph in the right direction. While the focus is primarily on lead generation through email marketing and social media interactions, one very important aspect of modern marketing is often overlooked – call-based marketing automation. In these click-to-call times, email marketing may soon be a thing of the past. The future lies in tapping the potential of voice calls and preparing your business to handle the bulk of inbound and outbound marketing calls.

Clouds-based software makes it simpler

Most large-sized corporations and multi-national companies have their dedicated call centers to look after the aspects of call-based marketing automation. From dissipating vital information to handling customer queries and generating analytical data from these calls, everything is taken care of by a single dedicated department. However, this may not be a financially viable option for SMEs and individual entrepreneurs.

Tapping on the potential of cloud-based software, VoiceRules bring to you call-based marketing automation in cost-efficient packages. This can give a big boost to your marketing initiative by simplifying the process of tracking inbound lead and generating potential outbound leads.

It helps with Analytics

Having the right analytics is critical for assessing the success of different marketing initiatives. The call-based marketing automation service provided by pioneering cloud-based telephone providers like VoiceRules, thus, make analytics an integral part of their services. Call analytics are based on crucial data such as origin of the call, where the call was routed to and from, time and duration, most frequently used numbers for inbound calls, and list of regular callers. A compilation of these variables helps business sense the pulse of their marketing campaigns, know how well their call-based marketing initiatives are being received and make necessary amends along the way.  

Need for Geo-Location

Most SMEs and startups today resort to location independent operations, which means different people associated with a business may not be the same physical location, or even the same country. Call-based marketing automation becomes critical for smooth conduct of business operation in such a setup. Geo-location feature offered by service providers like VoiceRules helps in routing the calls to the concerned person in your organization irrespective of their physical location. As an added benefit, it gives you clear analytical data of on which services or products are the most sought after.

Calls are the New Clicks

As the realm of online buying and trading expands, the importance of automated calls too is growing more than ever. As per Google, recent trends show that more than 70 per cent people hit the click-to-call button available on a search Ad. Not having a call-based marketing automation system in place means losing out on a wide chunk of potential customers, and along with it, losing the opportunity to analyze the newest market trends. You need to focus on phone call data in order to evolve the big picture of your search marketing strategy.