Interactive Phone Numbers for Social Media

Have you heard the term ‘Call To Action’?

If you are an Entrepreneur or Small Business Owner then no doubt you have a presence on Social Media. Some prefer to stick to one of the mainstream Social Media platforms but its considered necessary to have a presence on all popular platforms including, Facebook, Twitter and Instagram.

Social Advertising

So we are all aware of the fact that Social Media is the place to focus considerable effort for marketing or customer support, and as we are able to target customers accurately means that most companies (with the budget) consider this as a major part of their Marketing strategy.

Customer interaction now comes via Email, Chat or by Telephone. Companies now have to consider one or all of these methods of communication and focus on ways to manage them, so that they do not miss a sales opportunity or a Customer Service request.

Companies now use products such as Zendesk, MailChimp and Intercom (to name a few) for customer contact management.

Voice Support

Larger businesses that have an office and multiple staff have structure to manage a rise in traffic of inbound voice calls.

However, smaller businesses don’t have this luxury and sometimes stick to more traditional methods of communication like Email or Chat, this however can be frustrating for customers that wish to have a more instant line of communication when it suits them.

Traditional methods of communicating are increasingly being developed, with the above named companies proving this by demonstrating more exciting and useful communication ability, taking the customer experience to whole new levels.

The same cannot be said for Voice calls, as current customers or prospects are forced to connect directly via a phone to your business or call centre.

Interactive Telephone Numbers

ITN’s can be obtained in 1000’s of cities around the world and don’t actually require for your business to have a fixed location to manage Voice Calls from Customers.

Numbers can be used in a variety of ways, and smaller businesses can breathe a sigh of relief as managing the routing of phone calls between team members can be done seamlessly but still keep a strong professional interface to the outside world.

Phone numbers can be rented short or long term, don’t require a fixed location and can be used for different marketing campaigns so that monitoring results is made easier.

Call to Action (CTA) buttons from Social Media such as Facebook, Twitter and Instagram can be setup to directly connect Customers from Business Pages to Company Team members, this also stops smaller businesses having to publish mobile numbers.

Local or National phone numbers can be available to visitors so they are only charged at local rates when wishing to respond to a campaign, general enquiries or support. This also gives businesses a local presence building rapport with its customers wherever they may be.

Inbound Business phone calls can be intelligently answered and routed to individuals and Teams irrelevant of their location, so calls can be answered at any time by anyone.

Freelancers or Temporary Staff

Another use of short-term rental of phone numbers can be when employing freelancers or temporary staff. Companies can easily setup multiple phone numbers for team members so they can be contacted directly. Utilising ‘Bring You Own Device’ (BYOD) allows businesses to take advantage of current user tech, but it also creates potential privacy issues for staff members (publishing personal mobile numbers and being contacted outside of office hours), temporary phone numbers stop this by masking personal numbers, keeping them private and simultaneously managing and recording calls within a business.

There are lots of useful and exciting ways of managing and monitoring this form of communication for companies and smaller businesses and Entrepreneurs shouldn’t have limited options when customers wish to call their business directly.

Specialists such as VoiceRules provide a non-technical environment for Individuals and Small Businesses to instantly setup ITN’s and manage/monitor phone call traffic for their numbers locally or globally. Calls can seamlessly be distribute to team members and monitored anywhere in the world at low cost.

The VoiceRules platform also allows its customers to build profiles and analyse performance of their phone numbers by showing Enterprise level data on calls, so that customers can monitor the success of their campaigns.

Check out our secure platform at http://www.voicerules.com

 

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VoiceRules or Skype for your Business?

We are getting lots of inbound enquiries asking how VoiceRules differs from managing phone calls using Skype, so we thought we would outline some major differences here.

Reasons for use

Even though you can use Skype for your Business and Personal phone calls, it restricts you if you are apart of a team or are dealing with several inbound calls from a single or various locations Locally, Nationally or Internationally.

There is no way of managing more than one active inbound call using Skype. Should you not be available or on another call then your caller will be routed to your voicemail.

VoiceRules allows you to manage how calls are managed and routed. If you are an individual or part of a team, you can easily control how calls are directed and answered so you don’t miss a call. Your caller therefore doesn’t have to be transferred to voicemail.

Features

Skype simply connects you to your caller either directly through its app or WebRTC (browser) interface. If you’re not online when the call comes through then it can route the call to a single destination (e.g. your mobile)

VoiceRules has a suite of features depending on how you wish to accept and manage delivery of calls. The platform presents a professional interface to your callers.

Our IVR (Auto Attendant, Virtual Receptionist) greets your callers with a personal message. Then by using their keypad can select from a menu (that is easily preset in our Dashboard) where they want their call to be routed. This call can then be connected to a single destination or multiple destinations irrelevant of where you and your team are in the world.

VoiceRules also offers Standard Call Forwarding, Hunt Groups, Recording of Calls and Playback on the move, Multiple Voicemail Boxes, Unlimited Simultaneous Calls, Unlimited Users, Analytics (track the performance of your calls and phone numbers), Browser Based Dialling/Receiving of calls (WebRTC) and Conferencing.

Costs

Skype charges are mostly prepaid, although this doesn’t necessarily mean that they are giving a good deal. Your first minute of any call suffers a ‘Connection Fee’ this can considerably bump up the cost of any call (you can find these charges in their small print).

VoiceRules (on average) charge more than 40% lower than Skype and we don’t just connect calls via any carrier. We in fact only connect with Tier 1 providers around the world so the level of service does not suffer from degradation and quality is always maintained. We guarantee a 99.95% uptime of our service, monitored 24/7, just like any serious telecoms provider should be doing.

Scalability

You are able to add up to 10 Local, National or International numbers to your Skype account, which you will pay $18.00 per 3 months for each number.

With VoiceRules your month-by-month subscription gives you access to a Global Telephone Platform. Which is basically a Phone System you would expect to find in any serous working environment. The difference with what we do is that our platform not only provides you calls to your business from anywhere but also can be used in line with how your business grows. To add phone numbers start as low a $1.00 (Your first International Phone Number is $FREE) and you can add/remove as many as you need over time.

Summary

If you simply want to route calls to one mobile or landline number then you have the option of a number of solutions on the market including Skype and VoiceRules.

IF you need to manage more than 1 phone number from Local, National or International destinations then VoiceRules is what you need. Its not only one of the best priced products on the market, but is also fully scalable and can be used to manage calls to a team whether they are in the same office, or if those individuals are on every corner of the Earth.

The VoiceRules platform gives you and your team freedom to be anywhere and receive calls both through the browser and on your current mobile devices.

VoiceRules is available in a self-service environment. Numbers can be setup on demand with no commitment. Our packages range from $6.00 to $18.00 per month depending on the functionality you require and include an International Number of your choice in various Countries and 1000’s of cities around the world.

http://www.voicerules.com