Why Voice Analytics are Important for Your Business

In modern businesses, proactive marketing plays a critical role in steering the growth graph in the right direction. While the focus is primarily on lead generation through email marketing and social media interactions, one very important aspect of modern marketing is often overlooked – call-based marketing automation. In these click-to-call times, email marketing may soon be a thing of the past. The future lies in tapping the potential of voice calls and preparing your business to handle the bulk of inbound and outbound marketing calls.

Clouds-based software makes it simpler

Most large-sized corporations and multi-national companies have their dedicated call centers to look after the aspects of call-based marketing automation. From dissipating vital information to handling customer queries and generating analytical data from these calls, everything is taken care of by a single dedicated department. However, this may not be a financially viable option for SMEs and individual entrepreneurs.

Tapping on the potential of cloud-based software, VoiceRules bring to you call-based marketing automation in cost-efficient packages. This can give a big boost to your marketing initiative by simplifying the process of tracking inbound lead and generating potential outbound leads.

It helps with Analytics

Having the right analytics is critical for assessing the success of different marketing initiatives. The call-based marketing automation service provided by pioneering cloud-based telephone providers like VoiceRules, thus, make analytics an integral part of their services. Call analytics are based on crucial data such as origin of the call, where the call was routed to and from, time and duration, most frequently used numbers for inbound calls, and list of regular callers. A compilation of these variables helps business sense the pulse of their marketing campaigns, know how well their call-based marketing initiatives are being received and make necessary amends along the way.  

Need for Geo-Location

Most SMEs and startups today resort to location independent operations, which means different people associated with a business may not be the same physical location, or even the same country. Call-based marketing automation becomes critical for smooth conduct of business operation in such a setup. Geo-location feature offered by service providers like VoiceRules helps in routing the calls to the concerned person in your organization irrespective of their physical location. As an added benefit, it gives you clear analytical data of on which services or products are the most sought after.

Calls are the New Clicks

As the realm of online buying and trading expands, the importance of automated calls too is growing more than ever. As per Google, recent trends show that more than 70 per cent people hit the click-to-call button available on a search Ad. Not having a call-based marketing automation system in place means losing out on a wide chunk of potential customers, and along with it, losing the opportunity to analyze the newest market trends. You need to focus on phone call data in order to evolve the big picture of your search marketing strategy.

Location Independent Businesses Need Cloud-based Telephony

The monotony of 9 to 5 jobs that entail sitting in a cubicle and jabbing away at the computer keyword often leaves people feeling dissatisfied and burnt out. With incredible changes coming about in the field of connectivity and technology, the idea of location independent businesses is fast catching up, and more and more young and middle aged professionals are risking the security of a regular job to make a living through businesses that don’t pin you down in one place. While it may be an exciting lifestyle choice to make, running a location independent business is no mean feat. The ability to tap the technology and communication potential to the fullest plays a decisive role in determining the future of a location independent business.

Cloud-Based Telephony is Key to Survival

A location independent business by character involves the ability to be able to travel even as you work or work even as you travel. Whatever way you look at it, one thing is a given – traditional premise-based networks are not an option for such business models. Imagine the number of important work calls you’ll miss out on while you hit the road, if your telephone network is installed in an office location. Cloud-based telephony is, thus, essential for survival of these business models. Interactive communication platforms like VoiceRules offer ‘out of the box’ telephony solutions that allow for calls to be routed to you irrespective of your physical location, which means never having to miss an important work call.

Ease of Use

Tacky dial-up systems and complicated processes are the last thing you want to deal with when you working on a laptop by a beach. The idea of a location independent business, after all, is to be able to work minus the stress. With services of a leading cloud-based communication service provider like VoiceRules, you can hope for seamless telephonic connectivity at all times without engaging in lengthy procedures. With a firm belief that technology shouldn’t be complicated, VoiceRules has evolved an easy-to-use interface that requires no technical expertise to set up and operate.

Quality Connectivity and Analytics

As a location independent business owner, your lifestyle will entail frequent travels. Some of these trips may take you to remote, far flung areas with average or poor connectivity. With a high-end hosted service, you can rest assured the quality of your telephony experience won’t be compromised during such travels. VoiceRules, for instance, promises reduced disturbance, low latency and high clarity on all voice calls. In addition to this, they have tie-ups with in-country carriers across the globe to ensure you don’t run out of connectivity at any time. Even on the go, VoiceRules offers you facilities such as international telephone numbers, inbound/outbound calls, call recording, call conferencing services and browser based diallers. Call analytics are also an important part of the overall management of your communication, utilising the VoiceRules platform empowers you to have a hierarchal overview on the performance of your inbound and outbound call traffic.

Please visit us at www.voicerules.com

Working Remotely – Phone Contact Management

Not so long ago, working remotely meant having to invest in a Virtual Private Network for communication and spending a sizeable chunk of money on expensive propriety systems, and even then a seamless communication network could not be guaranteed. Slow connections and poor voice quality were some of the most common hiccups that affected both the productivity and quality of work. However, the advent of cloud-based communication systems has changed all of that. Communication management through collaborative tools is now a ubiquitous facility offered by cloud communication vendors such as VoiceRules.

Effective Communication at low cost

There is no undermining the importance of effective communication in bringing in productivity to work and making even the smallest of workplaces more efficient. With cloud communication systems offering just that, more and more SMEs and entrepreneurs operating from remote offices, with other members of their team spread over different physical locations across the globe, are turning their ventures into success stories. The foremost advantage of cloud-based unified communication services is the low cost of operations. This is particularly crucial for SMEs and Entrepreneurs, who usually operate on a shoe-string budget.

High-end Telephony minus the Cost and Contract Term

By simply hosting a telephonic network over the cloud, you can eliminate the need to invest in a full-blown traditional telephonic system and ensure its upkeep and maintenance. The charges for cloud-based communication system are often service based, which means you only pay for what you use. This also opens up room for having access to high end telephonic facilities usually adopted by multi-nationals and big corporations.

Service providers such as VoiceRules are taking the concept to cloud-based communication system to a whole new level by offering services packed with sophisticated features that include multiple voicemail options with automated attendants, inbound and outbound call facilities, international numbers, call forwarding and recording options, transferring voicemail to email, VoIP calling facility through an easy-to-use app that works on both smartphones and desktop computers. The VoiceRules services are launched and installed through a three-phase process, designed to ensure a seamless user experience.

Flexible Services with Scope for Scalability

Flexibility in the terms of services that you want to use or add or drop along the way, scalability to expand the telephonic network as your business grows, the freedom to communicate with team members who may be miles apart as if you were working in the same office, 24/7 accessibility and backup system, and zero maintenance requirements make cloud-based communication networks, such as that offered by VoiceRules, the most appropriate choice for single entrepreneurs as well as small and medium sized businesses.

Cloud-based communication services bring to you the freedom to operate like a professional organisation even when you are operating out of a single-room office located within your home, on the beach or sitting in your local coffee shop.

Please visit us at www.voicerules.com

How To Manage Small Business Communication With Little Or No Infrastructure

A major hurdle faced by most of the SMEs, start-ups and entrepreneurs is the lack of a self-sufficient and reliable communication systems. Technology has made it possible for enterprises to serve customers on a global scale, hire employees from any international location. Nowadays the same is available to those smaller businesses and also allow them to operate without the need to have a permanent office.

Importance of an efficient Communication Platform

An entrepreneur, in this digital age, can work from anywhere and have a clientele spread all over the world. Although it offers great opportunities, it also poses some major challenges in handling communication. It’s very likely that you work from the US, have a call centre in the Philippines, a technical support team in India and graphic designers somewhere in Europe. Your clients may be from diverse geographical locations such as Australia, Europe and other parts of the US.

Does it look cumbersome to manage a communication network efficiently among all these stakeholders? It doesn’t have to if you have VoiceRules! VoiceRules is an easy to use, on-demand, cost efficient and a totally automated communications platform that lets you receive calls from anywhere in the world, record automated responses, set IVR menus, route and reroute calls to your workforce spread across the world and much more.

Voice Communication On Demand

VoiceRules is a complete communications package that enables small and medium enterprises, office-less, freedom and lifestyle business and freelancers to manage their communications efficiently without the need to invest in a physical infrastructure. An effective communication system is not just the prerogative of large enterprises; even a micro start-up can avail a similar high-quality communication management platform without spending a fortune implementing it.

VoiceRules operates in a simple and yet highly efficient manner. It requires you to have an international number on which your clients could call. The number is configured with a sophisticated call management platform that allows it to connect to the relevant person by requesting the customers to select the appropriate IVR option. Your call data and the options chosen by your callers is integrated into an analytical dashboard accessible even on your iOS and Android phones giving you an insight into your customers’ behaviour enabling you to make better and quick decisions when monitoring performance.

Please visit us at www.voicerules.com